Manager of Customer Success

Arcoro; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Arcoro Holdings Corp is looking for a Manager of Customer Success in Phoenix, Arizona. In this role, you will lead a team of Customer Success Managers, ensuring the success and retention of customers. You'll develop strategies that drive renewals and identify opportunities for expansion.

The position requires strong leadership and experience in customer success management, fostering a culture focused on achieving desired customer outcomes.

Qualifications

• Experience in customer success management or a related field.
• Strong leadership and mentoring skills.
• Ability to develop and execute customer engagement strategies.

Responsibilities

• Lead and inspire a team of Customer Success Managers.
• Own the success, retention, and growth of the customer portfolio.
• Develop strategies that drive renewals and identify expansion opportunities.

Job description

About the Job

As the Manager of Customer Success, you will lead, mentor, and inspire a team of Customer Success Managers (CSMs) while owning the overall success, retention, and growth of your team’s customer portfolio. You will develop and execute strategies that drive renewals, identify expansion opportunities, and ensure customers achieve their desired outcomes. This role requires a combination of strategic leadership, hands‑on customer engagement, and{