Hybrid Senior Customer Success Manager, Health Tech & MSK

Valid8 Financial, Inc.; Phoenix (AZ); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical (PPO, HMO, HDHP)

Dental and Vision

FSA administration

Life Insurance

Disability (short/long term)

EAP

401K

Early equity stake

Job summary

Aware Health is a virtual-first MSK care and lifestyle medicine company helping self-funded employers reduce healthcare costs and improve outcomes for their members. The Customer Success Manager will own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion.

You’ll serve as the primary relationship holder for your accounts, managing the employer, the broker, and the member experience simultaneously. This is not entry-level.

Qualifications

• 4+ years in a Customer Success or Account Management role.
• Background in health tech, employee benefits, self-funded health plans, MSK/physical therapy, digital health, TPA, or benefits consulting.
• Familiarity with self-funded employer health plans, broker relationships, plan design, and cost containment strategies.

Responsibilities

• Build deep, trusted relationships with employers and brokers; serve as their go-to on all things Aware Health.
• Maintain current account plans for every customer, documenting health, risks, open commitments, and renewal timelines.
• Lead renewals independently, with leadership support on complex situations.
• Partner with analytics to analyze claims data, utilization, engagement, and cost containment metrics and translate into QBR narratives.
• Identify upsell and cross-sell opportunities and advance those conversations with the sales team.
• Design and execute integrated marketing campaigns to drive member activation and ongoing engagement.
• Coordinate with HR contacts to create awareness and incentive programs.
• Collaborate with clinical to manage scheduling waves and balance provider bandwidth.
• Act as project manager for new account launches, bringing together data, billing, marketing, and onboarding.
• Capture feedback to inform product and clinical roadmaps and improve CS processes.

Skills

Customer Success

Account Management

Healthcare benefits

Data analysis

Job description

Aware Health is a virtual-first MSK care and lifestyle medicine company helping self-funded employers reduce healthcare costs and improve outcomes for their members. The Customer Success Manager will own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion.

You’ll serve as the primary relationship holder for your accounts, managing the employer, the broker, and the member experience simultaneously. This is not entry-level.