Customer Success Manager - Hybrid, Growth & Ownership Path

Energy Innovation Corp; Albany (GA); Hybrid; USD 79,000 - 122,000; Full time

Benefits offered by this job

Hybrid work schedule

Mentorship program

Structured growth path

Job summary

HealthTech Corp in Albany, GA is seeking a Customer Success Manager who will own and drive customer relationships, align with sales, and partner with product to position offerings in the Albany region. The role emphasizes ownership, collaboration, and a clear path for growth.

The position offers a structured growth plan, mentorship, and a flexible hybrid work schedule that supports work-life balance. Candidates should demonstrate reliability, a GA work history, and a proactive, data-driven

Qualifications

• Prior success in customer success or account management.
• Strong knowledge of CRM platforms and forecasting.
• Experience with omnichannel support and Jira Service Management.
• Ability to defend recommendations to skeptical stakeholders.
• Reliable with attention to detail and resilience.

Responsibilities

• Read the sales marketing market and reposition the offer when it shifts.
• Identify Albany accounts at risk of churn and win them back.
• Share weekly notes with product on buyer requests.
• Maintain CRM records and forecast monthly bookings.
• Collaborate with product teams to position offerings in the Albany region.

Skills

Customer Success

CRM

Omnichannel Support

Jira Service Management

Data-driven

Stakeholder communication

Churn prevention

GA familiarity

Tools

Genesys Cloud

Job description

HealthTech Corp in Albany, GA is seeking a Customer Success Manager who will own and drive customer relationships, align with sales, and partner with product to position offerings in the Albany region. The role emphasizes ownership, collaboration, and a clear path for growth.

The position offers a structured growth plan, mentorship, and a flexible hybrid work schedule that supports work-life balance. Candidates should demonstrate reliability, a GA work history, and a proactive, data-driven