Customer Success Manager

Mapnexa; Eastern (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

Mapnexa is seeking a Customer Success Manager in Kentucky to be the voice of our customers. This role involves onboarding new accounts, providing training, and ensuring value from aerial mapping and BIM tools.

The ideal candidate will combine empathy, organization, and curiosity about construction, with at least 3 years in Customer Success or account management for B2B SaaS. Strong communication skills are essential.

Qualifications

• 3+ years in Customer Success or account management for B2B SaaS.
• Excellent communication skills required.
• Background in construction or field services is preferred.

Responsibilities

• Onboard new accounts and execute success plans.
• Train users on aerial mapping and BIM workflows.
• Monitor health metrics and expand accounts.
• Provide actionable product feedback.

Skills

Customer Success Management

Excellent communication

B2B SaaS experience

Empathy

Organization

Curiosity about construction

Tools

CRM software

Job description

As a Customer Success Manager, you’ll be the voice of our customers. You’ll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools.

You’ll monitor adoption, run QBRs where appropriate, and partner with sales and product on expansions and feedback. Ideal candidates combine empathy, organization, and curiosity about construction and field services.

Responsibilities

• Onboard new accounts and run success plans.
• Train users on aerial mapping and BIM workflows.
• Track health metrics and expand usage within accounts.
• Escalate product feedback with clear, actionable detail.

Requirements

• 3+ years in CS or account management for B2B SaaS.
• Excellent communication; construction or field-services background preferred.
• Comfort with CRM and basic data on usage and retention.