Geospatial Customer Success Leader

Embedded Shishya; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Educational budget

Wellbeing initiatives

Job summary

UP42 is seeking a Customer Success Manager to ensure long-term customer retention by understanding needs, helping customers realize value, and guiding them to goals. The role emphasizes empathy, proactive attitude, and willingness to go the extra mile for customers, with contributions impacting growth and customer value.

You will cultivate relationships, manage orders, develop success plans, and collaborate with sales to identify growth while reducing churn, delivering an excellent end-to-end

Qualifications

• Background in geospatial or related field, able to visualize and troubleshoot geospatial data.
• Experience using GIS/remote sensing software and tools.
• Proven track record managing a book of business.
• Excellent written and verbal English communication with empathy.
• Knowledge of APIs or API integrations.
• Strong organizational skills and ability to prioritize multiple tasks.

Responsibilities

• Cultivate long-lasting relationships and manage customer portfolios.
• Own customer orders from request to delivery, coordinating complex multi-sensor tasks.
• Develop and execute customer success plans.
• Lead onboarding, trainings, status reviews and health checks.
• Collaborate with the sales team to identify growth opportunities and minimize churn.
• Ensure excellent end-to-end customer experience.

Skills

Geospatial background

GIS software

APIs

Book of business

English fluency

Empathy

Job description

UP42 is seeking a Customer Success Manager to ensure long-term customer retention by understanding needs, helping customers realize value, and guiding them to goals. The role emphasizes empathy, proactive attitude, and willingness to go the extra mile for customers, with contributions impacting growth and customer value.

You will cultivate relationships, manage orders, develop success plans, and collaborate with sales to identify growth while reducing churn, delivering an excellent end-to-end