Satellite Operations & Customer Success Specialist

EVONA; Irvine (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

A dynamic satellite imagery company is seeking a detail-oriented Customer Operations & Satellite Planning Specialist to ensure smooth order management and customer communications for satellite imagery products. The ideal candidate will excel in customer service, be technically skilled in GIS/EO/SAR, and thrive in a fast-paced, collaborative environment. This role offers a salary range of $75,000 - $80,000 and is based in Irvine, CA.

Qualifications

• 1-3 years of B2B customer service experience.
• Fluent in written and spoken English.
• Ability to obtain U.S. Government security clearance.

Responsibilities

• Manage orders from submission to delivery of imagery and analytics products.
• Conduct quality control of acquired SAR imagery.
• Maintain direct communication with customers to keep them updated on order status.

Skills

Technical skills in GIS/EO/SAR

Customer service

Communication skills

Attention to detail

Interpersonal collaboration

Education

Bachelor’s degree in Geography, Earth Science, Environmental Science, or related field

Tools

Microsoft Office

Windows OS

Job description

A dynamic satellite imagery company is seeking a detail-oriented Customer Operations & Satellite Planning Specialist to ensure smooth order management and customer communications for satellite imagery products. The ideal candidate will excel in customer service, be technically skilled in GIS/EO/SAR, and thrive in a fast-paced, collaborative environment. This role offers a salary range of $75,000 - $80,000 and is based in Irvine, CA.