Remote SaaS Customer Success Manager (6-Month Contract)

PlanIt Geo; Denver (CO); Remote; USD 34,000 - 48,000; Full time

Job summary

PlanIT Geo seeks a Customer Success Manager for a six‑month contract to cover a defined period while team members are on leave. You will manage a portfolio from onboarding through renewal, answering product questions and supporting renewals to ensure continuity for our customers.

Ideal candidates have strong SaaS customer success experience, hands‑on HubSpot usage, and the ability to work independently in a remote, small‑team environment. Familiarity with GIS or urban forestry is a plus.

Qualifications

• Proven experience in a customer success or account management role.
• Hands‑on experience using HubSpot (required).
• Customer onboarding and retention in a SaaS environment.

Responsibilities

• Own a portfolio of customer accounts, from onboarding through renewal.
• Respond to customer questions and troubleshoot issues via email and calls.
• Track customer health, activity, and communication in HubSpot.
• Flag at-risk accounts early and help develop retention plans.
• Partner with product and support teams to relay customer feedback.
• Use AI tools actively in your own workflow.

Skills

Customer success

Account management

Communication

Remote work

Tools

HubSpot

Job description

PlanIT Geo seeks a Customer Success Manager for a six‑month contract to cover a defined period while team members are on leave. You will manage a portfolio from onboarding through renewal, answering product questions and supporting renewals to ensure continuity for our customers.

Ideal candidates have strong SaaS customer success experience, hands‑on HubSpot usage, and the ability to work independently in a remote, small‑team environment. Familiarity with GIS or urban forestry is a plus.