Hybrid Customer Success Manager – Cybersecurity DevTools

Corridor; San Francisco (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Corridor in San Francisco is seeking a Customer Success Manager to help our customers maximize value from Corridor and build long-term partnerships. You’ll own a portfolio through onboarding, adoption, renewal, and expansion, fostering creative, proactive support across security, engineering, and executive stakeholders.

You’ll partner with Sales, Product, and Engineering to advocate for customer needs, monitor health, address risks, and drive ongoing engagement in a fast-moving, hybrid

Qualifications

• 3–6+ years in Customer Success, Account Management, Solutions, or another customer-facing role
• Experience managing B2B customers through onboarding, adoption, renewal, and expansion
• Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
• Strong relationship-building and problem-solving skills
• Comfortable working in an early-stage environment

Responsibilities

• Own and build trusted relationships with a portfolio of customers, including security, engineering, and technical stakeholders
• Lead onboarding and adoption, helping customers successfully implement Corridor and realize value quickly
• Monitor customer health, identify risks early, and proactively address challenges
• Drive ongoing engagement, renewals, and opportunities to deepen adoption and expand usage
• Partner with Sales, Product, and Engineering to advocate for customer needs and solve problems
• Share customer feedback and insights to help improve the product and overall customer experience

Skills

Relationship Building

Onboarding & Adoption

Renewals & Expansion

Cross-functional Collaboration

Technical Aptitude

Cybersecurity / Dev Tools

Job description

Corridor in San Francisco is seeking a Customer Success Manager to help our customers maximize value from Corridor and build long-term partnerships. You’ll own a portfolio through onboarding, adoption, renewal, and expansion, fostering creative, proactive support across security, engineering, and executive stakeholders.

You’ll partner with Sales, Product, and Engineering to advocate for customer needs, monitor health, address risks, and drive ongoing engagement in a fast-moving, hybrid