Strategic Customer Success Lead, Security Tools

Corridor; San Francisco (CA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Corridor is seeking a Customer Success Lead to own relationships with a portfolio of customers and collaborate with our Head of Customer Success, Sales and Product. You will help build playbooks, processes, and the customer experience to scale as Corridor grows.

This is a hands-on role combining customer work with building a new function from the ground up. You’ll lead onboarding, adoption, ongoing engagement, renewals, and expansions while turning feedback into actionable insights for product

Qualifications

• 4–8+ years in Customer Success, Account Management, Solutions, or another customer-facing role.
• Experience managing B2B customers through onboarding, adoption, renewal and expansion.
• Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI.
• Strong track record of building customer relationships and driving measurable outcomes.
• Comfortable working in an early-stage environment and helping build processes from scratch.

Responsibilities

• Build trusted relationships with security, engineering, and technical leaders and become a strategic partner throughout the customer lifecycle.
• Lead onboarding, adoption, ongoing engagement, renewals, and expansion, ensuring customers consistently see value from Corridor.
• Monitor customer health, identify risks and opportunities early, and proactively drive successful outcomes.
• Turn customer feedback, usage patterns, and challenges into actionable insights for Product, Sales, and the broader team.
• Help turn successful customers into advocates, references, and expansion opportunities.
• Partner with the Head of Customer Success to build and improve the customer journey, playbooks, processes, and operating rhythm.
• Test what works, document it, and help make it repeatable as the function scales.

Skills

Relationship management

Strategic partnership

Communication

Commercial curiosity

Job description

Corridor is seeking a Customer Success Lead to own relationships with a portfolio of customers and collaborate with our Head of Customer Success, Sales and Product. You will help build playbooks, processes, and the customer experience to scale as Corridor grows.

This is a hands-on role combining customer work with building a new function from the ground up. You’ll lead onboarding, adoption, ongoing engagement, renewals, and expansions while turning feedback into actionable insights for product