Hybrid Customer Success Lead: Onboarding & Upsell (TX)

Energy Innovation Corp; Lubbock (TX); Hybrid; USD 58,000 - 78,000; Full time

Job summary

McDonalds in Lubbock, TX is hiring a mid-level Customer Success Specialist. The role offers hybrid hours and mentorship, with ownership of customer success initiatives and onboarding processes for sales marketing clients.

Salary ranges from $58,000 to $78,000 per year, reflecting the ownership and growth opportunities in a fast-paced environment. Ideal candidates bring a strong sense of prioritization, solid Zendesk skills, and the ability to translate insights into actionable campaigns, while

Qualifications

• Experience delivering customer success outcomes and surveys.
• Ability to translate insights into actionable recommendations.
• Comfort with data and presenting findings clearly.

Responsibilities

• Position McDonalds against competitors with clear, differentiated value props.
• Set the weekly cadence that keeps McDonalds reps accountable.
• Translate customer insights into sharper campaign briefs.
• Provide the Customer Success Specialist crew with a territory plan.
• Guide onboarding for new sales marketing clients to ensure retention.
• Pitch upsells that feel like value, not invoices.
• Identify and pursue new business opportunities throughout TX.

Skills

Prioritization

Customer Success

Zendesk

Net Promoter Score

Diplomacy

Data interpretation

Tools

Zendesk

Job description

McDonalds in Lubbock, TX is hiring a mid-level Customer Success Specialist. The role offers hybrid hours and mentorship, with ownership of customer success initiatives and onboarding processes for sales marketing clients.

Salary ranges from $58,000 to $78,000 per year, reflecting the ownership and growth opportunities in a fast-paced environment. Ideal candidates bring a strong sense of prioritization, solid Zendesk skills, and the ability to translate insights into actionable campaigns, while