Customer Success Leader | Hybrid, Growth & Leadership

NinjaOne; Austin (TX); Hybride; USD 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Unlimited PTO

Career growth

Résumé du poste

NinjaOne is seeking a dynamic Manager of Customer Success in Austin to lead a team of Account Managers, shape account strategies, and foster a customer-centric culture. You will drive renewals, expansions, and ensure high levels of customer satisfaction across strategic accounts.

The role emphasizes leadership, cross-functional collaboration, and data-driven decision making. Hybrid remote in Austin with in-office presence required, offering benefits and growth opportunities.

Qualifications

• 2-3 years' experience as an Account Manager or Customer Success Manager in the B2B SaaS space.
• Proven people leadership experience directly managing a team of Account Managers or similar roles.
• Excellent written and verbal communication skills.
• Strong analytical mindset and ability to derive insights from data.

Responsabilités

• Hire, lead, mentor, and develop a team of Account Managers.
• Set and maintain KPIs and performance targets with regular reviews.
• Oversee a portfolio of large, strategic customers and maintain executive-level relationships.
• Analyze product usage data and customer feedback to identify trends and risks.
• Develop and execute strategic plans for renewals, cross-sell and up-sell opportunities.
• Collaborate with Sales, Marketing, Product, Support, and Services to optimize the customer journey.
• Utilize Salesforce to track activities and forecast opportunities.
• Report on team metrics to senior management.

Connaissances

People leadership

Account management

Customer success

SaaS knowledge

Analytical mindset

Communication skills

Outils

Salesforce

Description du poste

NinjaOne is seeking a dynamic Manager of Customer Success in Austin to lead a team of Account Managers, shape account strategies, and foster a customer-centric culture. You will drive renewals, expansions, and ensure high levels of customer satisfaction across strategic accounts.

The role emphasizes leadership, cross-functional collaboration, and data-driven decision making. Hybrid remote in Austin with in-office presence required, offering benefits and growth opportunities.