Customer Success Specialist

Energy Innovation Corp; Lubbock (TX); Hybrid; USD 58,000 - 78,000; Full time

Job summary

McDonalds in Lubbock, TX is hiring a mid-level Customer Success Specialist. The role offers hybrid hours and mentorship, with ownership of customer success initiatives and onboarding processes for sales marketing clients.

Salary ranges from $58,000 to $78,000 per year, reflecting the ownership and growth opportunities in a fast-paced environment. Ideal candidates bring a strong sense of prioritization, solid Zendesk skills, and the ability to translate insights into actionable campaigns, while

Qualifications

• Experience delivering customer success outcomes and surveys.
• Ability to translate insights into actionable recommendations.
• Comfort with data and presenting findings clearly.

Responsibilities

• Position McDonalds against competitors with clear, differentiated value props.
• Set the weekly cadence that keeps McDonalds reps accountable.
• Translate customer insights into sharper campaign briefs.
• Provide the Customer Success Specialist crew with a territory plan.
• Guide onboarding for new sales marketing clients to ensure retention.
• Pitch upsells that feel like value, not invoices.
• Identify and pursue new business opportunities throughout TX.

Skills

Prioritization

Customer Success

Zendesk

Net Promoter Score

Diplomacy

Data interpretation

Tools

Zendesk

Job description

McDonalds pays $58,000 - $78,000 for a mid-level Customer Success Specialist because mediocre growth costs far more than great hiring ever could. Honestly, the draw is the ownership: $58,000 - $78,000 and hybrid hours come standard, but the sales marketing reins are the real prize.

Key Responsibilities

• Position McDonalds against competitors with clear, differentiated value props
• Set the weekly cadence that keeps McDonalds reps accountable
• A knack for translating customer insights into sharper campaign briefs
• Hand the Customer Success Specialist crew a territory plan they can actually run
• Walk new sales marketing clients through onboarding so they stick around
• Pitch upsells that feel like favors, not invoices
• Identify and pursue new business opportunities throughout TX

What You'll Bring

• An instinct for prioritization when everything is labeled urgent
• Hands-on command of Customer Success, with Customer Satisfaction Surveys as a close second
• Practical Zendesk skills sharpened in a hybrid setting
• Fluency across Net Promoter Score and Zendesk, with strong opinions on both
• The diplomacy to align stakeholders who don't agree yet
• Comfort interpreting data and translating findings into clear recommendations

Joining McDonalds means joining a mentorship-focused group of professionals who push sales marketing forward from Lubbock. Our Lubbock, TX culture runs on written context, generous handoffs, and very few status meetings.

We do not just dangle $58,000 - $78,000; we back it with mentorship, a real benefits suite, and schedules that bend around Lubbock, TX living.