Hybrid Customer Success Analyst — Tech-Savvy Support

Cardinal Health, Inc.; Nashville (TN); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a Customer Success Engineer to support clinical applications and healthcare workflows. The role involves translating business needs into technical specifications, maintaining relationships across teams, and improving the user experience.

The position requires a mix of technical acumen and customer-facing communication, with a shift of Monday–Friday 10:30AM–7:00PM EST. Occasional on-site presence may be required at the Dublin headquarters.

Qualifications

• 2–4 years of experience in technical customer support.
• Associates degree or equivalent work experience preferred.
• Strong knowledge of Windows OS and Microsoft Office.
• Experience with computer hardware and networking fundamentals.
• Familiarity with healthcare workflows and EMR/EHR systems.

Responsibilities

• Serve as the initial point of contact for technical inquiries with a customer-focused mindset.
• Diagnose and resolve hardware, software, and network issues via phone and email.
• Configure and maintain computer systems, software, and peripherals; manage user accounts and passwords.
• Collaborate with Product Owners and Development Teams to align with business needs and workflows.
• Proactively maintain technical knowledge of supported technologies and trends.
• Log, manage, and prioritize support requests using QuickBase; document resolutions.
• Escalate complex issues to higher-level support as needed.
• Provide basic training and guidance to users on our technologies.

Skills

Customer service

Technical support

Networking basics

DNS/IP routing

EMR/EHR familiarity

Education

Associates degree or equivalent

Tools

QuickBase

Windows OS

Microsoft Office

Remote support tools

EMR/EHR software

Healthcare billing software

Job description

Cardinal Health, Inc. is seeking a Customer Success Engineer to support clinical applications and healthcare workflows. The role involves translating business needs into technical specifications, maintaining relationships across teams, and improving the user experience.

The position requires a mix of technical acumen and customer-facing communication, with a shift of Monday–Friday 10:30AM–7:00PM EST. Occasional on-site presence may be required at the Dublin headquarters.