Hybrid Customer Success Engineer - Renewable Energy SaaS

3E; Durham (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Health plan

Dental and Vision insurance

Life insurance

401(k)

Job summary

3E is looking for a Customer Success Engineer to own onboarding, drive ongoing value, and coordinate with teams to deliver milestones on the SynaptiQ platform.

You will manage 5–15 mature accounts, monitor KPIs, identify risks and upsell opportunities, and work with Sales, Support, and Development to improve the product. This Durham-based role requires a technical degree and 2+ years in a customer-facing role.

Qualifications

• Minimum 2 years in a customer-facing role in a high-growth environment.
• Bachelor’s degree in a technical field (CS, engineering, data, or similar) or equivalent practical experience.
• Familiarity with SaaS platforms or asset performance management products.
• Proven track record of managing customer relationships and driving customer success.”
• Strong analytical skills with a focus on KPIs and customer metrics.
• Commercial mindset with hands-on and strategic project experience.
• Legal authorization to work in the United States; Durham office presence required 3 days a week.
• Energy industry experience (solar, wind, storage) is a plus.
• Experience with CRM or customer success software (Salesforce, HubSpot, Gainsight).

Responsibilities

• Manage 5 to 15 mature customer accounts simultaneously and monitor KPIs.
• Maintain long-term relationships and align services with client goals.
• Identify upsell/cross-sell opportunities and report on success metrics.
• Onboard 1 to 3 projects at a time and ensure smooth integration to SynaptiQ.
• Conduct training sessions and develop user guides for clients.
• Collaborate with internal teams to drive platform improvements.
• Represent the voice of the customer in cross-functional efforts.

Skills

Customer-facing

Project management

Analytical skills

Strong communication

Startup environment

Education

Bachelor's degree in a technical field

Tools

Salesforce

HubSpot

Gainsight

Job description

3E is looking for a Customer Success Engineer to own onboarding, drive ongoing value, and coordinate with teams to deliver milestones on the SynaptiQ platform.

You will manage 5–15 mature accounts, monitor KPIs, identify risks and upsell opportunities, and work with Sales, Support, and Development to improve the product. This Durham-based role requires a technical degree and 2+ years in a customer-facing role.