Hybrid Customer Service Specialist — Sales Support

Lindenmeyr; Pittsburgh (Allegheny County); In loco; USD 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

Lindenmeyr Pittsburgh is seeking a Customer Service Representative to support Sales, operations, and customers by executing orders accurately and communicating proactively.

The role emphasizes reliability and responsiveness, with a strong focus on customer success and collaboration with sales and operations. The position is based in-office with a Tuesday–Thursday in-office schedule and a collaborative team environment.

Mansioni

• WIN AS ONE approach- Answer all inbound calls in a timely and professional manner
• Act as an extension of the Sales team
• Communicate order status, pricing, and lead times proactively
• Flag risks and customer concerns immediately
• Support onboarding and key initiatives
• Respond promptly and professionally
• Own requests from start to resolution
• Communicate delays and next steps clearly
• Maintain a solution-oriented mindset
• Verify items, specs, and description for all direct/warehouse orders internally and with the mill before processing
• Ensure correct pricing, quantities, and delivery details
• Follow all internal and vendor processes
• Maintain accurate documentation and invoicing
• Use ERP, CRM, and workflows consistently
• Escalate issues with solutions
• Support team coverage
• Identify process improvements
• Adapt to change
• Team-first mindset supporting growth
• Performance is evaluated using a combination of day-to-day execution, behavioral consistency, and overall contribution to team and customer success.

Descrizione del lavoro

Lindenmeyr Pittsburgh is seeking a Customer Service Representative to support Sales, operations, and customers by executing orders accurately and communicating proactively.

The role emphasizes reliability and responsiveness, with a strong focus on customer success and collaboration with sales and operations. The position is based in-office with a Tuesday–Thursday in-office schedule and a collaborative team environment.