Service Support Specialist

LIVunLtd; Frederick (MD); Hybrid; USD 24,796 - 28,929; Full time

Benefits offered by this job

Growth opportunities

Friendly working environment

Health benefits

Dental benefits

Vision benefits

401(k) benefits

Life insurance

Job summary

LIVunLtd in Frederick, MD, is seeking a Service Support Specialist responsible for maintaining customer success by managing inbound communication through calls and emails. The role covers tracking, data entry, and customer interactions via the Salesforce CRM system. Ideal candidates will possess excellent customer service and communication skills, along with a high school diploma or GED.

This is a full-time hybrid position offering hourly wages between $18 and $21 based on experience. Benefits include health insurance, dental, vision, and 401(k) options, fostering a friendly work environment.

Responsibilities

• Answer inbound calls from customers, technicians, and vendors.
• Monitor tracking and data entry.
• Follow customer success standards for assistance.
• Validate and update customer information in Salesforce CRM.
• Make outbound calls to confirm scheduled service calls.
• Input new customers into Salesforce CRM.
• Maintain positioning KPIs and reports daily.

Skills

Excellent customer service skills

Ability to communicate effectively

Strong interpersonal skills

Problem-solving ability

Ability to multitask

Team player mentality

Detail oriented

Education

High School Diploma or GED

Tools

Salesforce CRM system

Job description

Position Overview

As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system "Salesforce" to manage its operations and key performance indicators (KPIs). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.

This is a hybrid role. You should be proximal to Fredricks, MD.

Essential Responsibilities

• Answer inbound calls from customers, technicians, and vendors.


• Monitor tracking and data entry.


• Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.


• Follow best practices with Salesforce CRM functionality and case follow-up standards to ensure customer success.


• Validate and update customer information in Salesforce CRM system.


• Make outbound calls to confirm scheduled service calls when needed.


• Input new customers into Salesforce CRM system.


• Maintain positioning KPIs and reports daily.


• Receive parts in Warehouse.


• Receive purchase orders into Salesforce CRM system.


• Retain parts handling RMA's to Manufacturers and Suppliers.

Skills And Qualifications

• Excellent customer service skills.


• Ability to communicate effectively.


• Strong interpersonal skills and problem-solving ability.


• Ability to multitask.


• Team player mentality.


• Detail oriented.


• High School Diploma or GED.


• Experience with Salesforce CRM system preferred but not required.

Benefits

• Growth opportunities.


• A fun, friendly, professional working environment.


• Health benefits, dental benefits, vision benefits, 401(k) benefits, life insurance.

Job Type: Full-time

Hourly Wages: $18 - $21 depending on experience

LIVunLtd is an equal opportunity employer. Since 1983 LIV has built a business focused on user experience, its employees, and our loyal customers. We have employed and surrounded ourselves with the top talent in the industry and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive; they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; at will employment remains.

For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.