Hybrid Customer Service & Sales Support Specialist

Lindenmeyr; Rapho Township (Lancaster County); On-site; USD 55,000 - 65,000; Full time

Job summary

Lindenmeyr in Mount Joy, PA is seeking a Customer Service Representative to support Sales, operations, and customers by accurately executing orders and communicating proactively. The role emphasizes reliability, responsiveness, and service excellence within an in-office environment.

The position involves working with ERP/CRM tools, maintaining documentation, and collaborating with cross-functional teams to ensure a best-in-class customer experience.

Qualifications

• Strong customer service and communication skills.
• Ability to manage orders and coordinate with sales/operations.
• Proactive communication of status, pricing, and lead times.

Responsibilities

• Answer inbound calls in a timely and professional manner.
• Act as an extension of the Sales team.
• Communicate order status, pricing, and lead times proactively.
• Verify items, specs, and descriptions for all orders with mill before processing.
• Maintain accurate documentation and invoicing.
• Use ERP, CRM, and workflows consistently.
• Escalate issues with solutions.
• Identify process improvements and support team growth.

Skills

Customer service

Communication

Team collaboration

Order management

ERP/CRM usage

Tools

ERP

CRM

Job description

Lindenmeyr in Mount Joy, PA is seeking a Customer Service Representative to support Sales, operations, and customers by accurately executing orders and communicating proactively. The role emphasizes reliability, responsiveness, and service excellence within an in-office environment.

The position involves working with ERP/CRM tools, maintaining documentation, and collaborating with cross-functional teams to ensure a best-in-class customer experience.