Hybrid Customer Success Associate – CRM & Resolution Pro

TEK Systems; Urbandale (IA); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in Urbandale, IA is seeking a Customer Service Representative to manage inquiries from Store Managers, Distributors, Customers, and Store Owners, delivering complete resolutions or routing to the right resources for optimal service. The role emphasizes ownership of inquiries and driving the best possible customer experience.

The position is contract-to-hire and hybrid, located in Urbandale, IA, with a pay range of $20.00–$21.00 per hour.

Qualifications

• Attention to detail is essential.
• Experience in delivering high-quality customer service.
• Ability to adhere to schedules and manage multiple tasks.

Responsibilities

• Triage incoming inquiries to discern, resolve, or reassign to appropriate resources.
• Research and address root causes of customer inquiries using appropriate technology.
• Maintain customer accounts and document interactions in the CRM tool.
• Provide backend support for sales, ordering, invoicing, shipping, warranties, and other needs to ensure partner satisfaction.
• Adhere to established service level expectations and performance standards.
• Provide feedback to leadership on trends and unusual experiences.

Skills

Attention to detail

Customer service

Adherence to schedule

Multitask

Salesforce

Microsoft Teams

Workday

Job description

TEKsystems in Urbandale, IA is seeking a Customer Service Representative to manage inquiries from Store Managers, Distributors, Customers, and Store Owners, delivering complete resolutions or routing to the right resources for optimal service. The role emphasizes ownership of inquiries and driving the best possible customer experience.

The position is contract-to-hire and hybrid, located in Urbandale, IA, with a pay range of $20.00–$21.00 per hour.