Customer Solutions Specialist – Hybrid (Fridays Remote)

Kendall Hunt Publishing Company; Dubuque (IA); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Job Stability

Career Growth

Medical/Dental/Vision insurance

Life insurance

401(k) with profit sharing

PTO and paid holidays

Scholarship and tuition reimbursement

Job summary

Kendall Hunt Publishing Company is seeking a Customer Solutions Representative in Dubuque, Iowa to support educators, administrators, bookstores, and students with a variety of products and services. The role emphasizes curiosity, initiative, and problem solving in a fast-paced environment.

The successful candidate will handle inquiries by phone, email, chat, and ticket systems, and work with internal teams to ensure accurate order processing and timely responses.

Qualifications

• Associate or bachelor's degree preferred, or equivalent work experience.
• Previous customer service, order processing, or administrative experience preferred.

Responsibilities

• Provide customer support through phone, email, chat, and ticket systems.
• Assist customers with product inquiries, account setup, website registration, ordering, quotes, and order-related questions.
• Process a variety of customer order types accurately and efficiently.
• Research questions and troubleshoot issues.
• Route specialized inquiries to appropriate internal teams when needed.
• Stay current on products, procedures, and best practices.

Skills

Customer service

Phone & email communication

Order processing

Administrative support

Education

Associate or Bachelor's degree preferred

Equivalent work experience

Job description

Kendall Hunt Publishing Company is seeking a Customer Solutions Representative in Dubuque, Iowa to support educators, administrators, bookstores, and students with a variety of products and services. The role emphasizes curiosity, initiative, and problem solving in a fast-paced environment.

The successful candidate will handle inquiries by phone, email, chat, and ticket systems, and work with internal teams to ensure accurate order processing and timely responses.