Hybrid Customer Service Pro - First-Call Resolution

TEKsystems; Indianapolis (IN); Hybrid; USD 19,000 - 25,000; Full time

Job summary

TEKsystems in Indianapolis, IN is seeking a Customer Service Representative for a hybrid, 6-month contract-to-hire role. The position involves assisting participants by phone and email, supporting registrations and login issues, and guiding users through program portals.

Ideal candidates have 1+ year of call center experience, strong communication skills, and the ability to work onsite two days per week after training. The role pays $16.00/hour with a blend of on-site and remote work.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of call center experience.
• Demonstrated customer service and issue resolution skills.
• Strong attention to detail and active listening abilities.
• Proficiency with Microsoft Word, Excel, and other computer applications.
• Excellent verbal and written communication skills.
• Professional and pleasant phone demeanor.
• Ability to work flexible schedules and overtime as needed.
• Successful completion of a background check and drug screen.
• Must live within one hour of Indianapolis, IN.
• Ability to work onsite two days per week after training.

Responsibilities

• Provide exceptional customer service and strive for first-call resolution.
• Handle incoming phone calls, email requests, and escalated inquiries.
• Assist participants with registration and login issues.
• Guide users through program-specific websites and online portals.
• Answer questions regarding applications and services available through the participant portal.
• Partner with Account Management to resolve complex or non-routine issues.
• Assist members with completing surveys over the phone.
• Accurately document customer interactions and resolutions.

Skills

Customer service

Active listening

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

TEKsystems in Indianapolis, IN is seeking a Customer Service Representative for a hybrid, 6-month contract-to-hire role. The position involves assisting participants by phone and email, supporting registrations and login issues, and guiding users through program portals.

Ideal candidates have 1+ year of call center experience, strong communication skills, and the ability to work onsite two days per week after training. The role pays $16.00/hour with a blend of on-site and remote work.