Hybrid CSR: Master Customer Care & Order Resolution

Ultipro; Morton Grove (IL); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

Paid Time Off

401K with company match

Additional benefit information on Bunz

Benefits and Perks

Job summary

Bunzl Distribution in Morton Grove, IL is seeking a Customer Service Representative to maintain assigned accounts, troubleshoot order-related inquiries, and provide complete resolutions, while working in a hybrid model with hours from 7am to 7pm CST.

You will interact with Sales Operations and Warehouse Ops to ensure timely responses and follow-through, prioritizing same-day or 24-hour SLA targets and delivering a positive client experience.

Qualifications

• High School graduate or equivalent with a minimum of 2 years of Customer Service experience in a call center environment.
• Bachelor’s Degree Preferred
• Computer literate, including MS Word, Excel, e-mail; AS 400 and ServiceNow experience a plus.
• Problem solver with the ability to multi-task using judgment and decision-making skills.

Responsibilities

• Investigate customer problems and/or complaints to successful resolution
• Dedicated CSR Agent handling, from start to finish, every inquiry whether via phone or email.
• Provide effective responses to all client inquiries within same business day whenever possible, and prior to 24 business hours in all cases
• Resolve all issues to client satisfaction or elevate as needed; all while maintaining calmness and showcasing the Bunzl “We Care” posture
• Enter manual replenishment orders in a timely and efficient manner
• Expedite orders as required
• Work effectively in a team environment to meet business goals and objectives
• Confidently assist client with eComm inquiries related to proprietary product and ordering schedules
• Successfully multitask numerous client inquiries, all while staying within the expected Service Level Agreement (SLA)
• Flexibility to work anytime between 7am – 7pm (CST), Monday - Friday.
• A positive, engaged person that loves serving customers is our ideal candidate.

Skills

Customer Service

Multi-tasking

Problem solving

Education

Bachelor’s degree or higher

Tools

AS 400

ServiceNow

MS Word

Excel

Email

Job description

Bunzl Distribution in Morton Grove, IL is seeking a Customer Service Representative to maintain assigned accounts, troubleshoot order-related inquiries, and provide complete resolutions, while working in a hybrid model with hours from 7am to 7pm CST.

You will interact with Sales Operations and Warehouse Ops to ensure timely responses and follow-through, prioritizing same-day or 24-hour SLA targets and delivering a positive client experience.