Hybrid Software Support Specialist — Customer Success & QA

PDI Technologies, Inc.; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Professional certifications

Leadership development opportunities

Job summary

PDI Technologies, Inc. is seeking a Software Customer Support professional to assist customers with Enterprise software issues and collaborate with engineers on knowledgebase content. The role emphasizes strong communication and customer service in a hybrid work setting.

Ideal candidates troubleshoot complex software problems, provide remote and on-site training when needed, and participate in ongoing development and QA activities. A commitment to exceptional service is required.

Qualifications

• Demonstrable ability to troubleshoot complex software issues and communicate clearly.
• Excellent written and verbal communication; translate technical issues to lay terms.
• Ability to multi-task and prioritize in a fast-paced environment.
• Desire to support and train customers via phone, remote connections, or in person.

Responsibilities

• Assist customers with Enterprise software issue resolution.
• Document work in case notes and escalate issues as needed.
• Create knowledgebase content with SMEs and Engineers.
• Contribute to software quality assurance and testing.

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Remote support

Tools

MS Office

SQL (preferred)

Job description

PDI Technologies, Inc. is seeking a Software Customer Support professional to assist customers with Enterprise software issues and collaborate with engineers on knowledgebase content. The role emphasizes strong communication and customer service in a hybrid work setting.

Ideal candidates troubleshoot complex software problems, provide remote and on-site training when needed, and participate in ongoing development and QA activities. A commitment to exceptional service is required.