Customer Service Analyst — Hybrid, Growth & Impact

PDI Technologies, Inc.; Oregon; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Continuous learning & certifications

Competitive benefits

Job summary

PDI Technologies, Inc. seeks a Software Customer Support professional to assist customers with PDI Enterprise software issues, diagnose problems, and guide users to effective solutions.

The role emphasizes clear communication, collaborative troubleshooting with SMEs and engineers, and participation in ongoing training, QA, and occasional after-hours support. Hybrid work arrangements and a strong focus on customer success are offered.

Qualifications

• Requires top-notch customer service skills.
• Able to troubleshoot complex software issues.
• Excellent written and verbal communication.

Responsibilities

• Assist customers with PDI Enterprise software issues.
• Analyze and resolve issues; document in case notes; escalate as needed.
• Collaborate with SMEs and Engineers to build knowledgebase content.
• Participate in training and QA activities.
• Create change requests for software enhancements based on feedback.
• Occasionally teach classes on PDI products and best practices.
• Mentor teammates to resolve concerns and feed back to development.
• Provide on-call support after hours, including evenings, weekends, and holidays.

Skills

Customer Service

Troubleshooting

Communication

Multi-tasking

Training customers

MS Office

Tools

Microsoft SQL

PDI Enterprise familiarity

Job description

PDI Technologies, Inc. seeks a Software Customer Support professional to assist customers with PDI Enterprise software issues, diagnose problems, and guide users to effective solutions.

The role emphasizes clear communication, collaborative troubleshooting with SMEs and engineers, and participation in ongoing training, QA, and occasional after-hours support. Hybrid work arrangements and a strong focus on customer success are offered.