Hybrid Customer Success Advocate — Growth & Wellness Perks

Drivetime-Automotive-Group; Mesa (AZ); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking a Customer Relations Specialist in a hybrid role. You will own customer inquiries and complaints from pre- and post-sale stages, coordinating with teams to find the best resolution.

The ideal candidate has strong communication, problem-solving skills, and a customer-first mindset. Flexibility to work on-site as needed and to work weekdays during standard hours is required.

Qualifications

• High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
• Excellent communication and empathy in customer interactions.
• Ability to handle inquiries and complaints with proactive follow-up.

Responsibilities

• Respond to inquiries and complaints promptly through multiple channels.
• Interact with customers via phones, text, and social media.
• Research and resolve customer concerns with cross‑functional teams.

Skills

Customer service

Communication

Empathy

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

CRM software

Job description

DriveTime Family of Brands is seeking a Customer Relations Specialist in a hybrid role. You will own customer inquiries and complaints from pre- and post-sale stages, coordinating with teams to find the best resolution.

The ideal candidate has strong communication, problem-solving skills, and a customer-first mindset. Flexibility to work on-site as needed and to work weekdays during standard hours is required.