Hybrid Customer Solutions Specialist - Orders & Logistics

ManpowerGroup; Solon (OH); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA

FSA

401(k)

Job summary

ManpowerGroup in Solon, OH is seeking a Customer Solutions Associate to join the Customer Service and Supply Chain Support teams. You will serve as the primary contact for customers, manage orders, and collaborate with cross-functional teams to resolve issues end-to-end.

The role requires strong communication and analytical skills, with knowledge of SAP BW and Business Objects considered a plus. The position is on-site with some WFH on Monday and Friday.

Qualifications

• Bachelor’s degree strongly preferred.
• 2–4 years in supply chain, order management, or related fields.
• Strong written and verbal communication.
• Proficiency in Microsoft Office; SAP BW and Business Objects a plus.

Responsibilities

• Serve as the primary point of contact and advocate for customers, ensuring their needs are met efficiently.
• Identify and resolve demand capture failures within established SLAs.
• Monitor open orders regularly, collaborating with cross-functional teams to resolve blocked orders and optimize logistical efficiency.
• Communicate with customers regarding out-of-stock issues, delivery delays, and other order-related concerns.
• Partner with billing teams to resolve billing issues and provide comprehensive order status updates to stakeholders.

Skills

Communication skills

Analytical thinking

Microsoft Office

Education

Bachelor's degree

Tools

SAP

BW

Business Objects

Job description

ManpowerGroup in Solon, OH is seeking a Customer Solutions Associate to join the Customer Service and Supply Chain Support teams. You will serve as the primary contact for customers, manage orders, and collaborate with cross-functional teams to resolve issues end-to-end.

The role requires strong communication and analytical skills, with knowledge of SAP BW and Business Objects considered a plus. The position is on-site with some WFH on Monday and Friday.