Customer Solutions Associate

ManpowerGroup; Solon (OH); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA

FSA

401(k)

Job summary

ManpowerGroup in Solon, OH is seeking a Customer Solutions Associate to join the Customer Service and Supply Chain Support teams. You will serve as the primary contact for customers, manage orders, and collaborate with cross-functional teams to resolve issues end-to-end.

The role requires strong communication and analytical skills, with knowledge of SAP BW and Business Objects considered a plus. The position is on-site with some WFH on Monday and Friday.

Qualifications

• Bachelor’s degree strongly preferred.
• 2–4 years in supply chain, order management, or related fields.
• Strong written and verbal communication.
• Proficiency in Microsoft Office; SAP BW and Business Objects a plus.

Responsibilities

• Serve as the primary point of contact and advocate for customers, ensuring their needs are met efficiently.
• Identify and resolve demand capture failures within established SLAs.
• Monitor open orders regularly, collaborating with cross-functional teams to resolve blocked orders and optimize logistical efficiency.
• Communicate with customers regarding out-of-stock issues, delivery delays, and other order-related concerns.
• Partner with billing teams to resolve billing issues and provide comprehensive order status updates to stakeholders.

Skills

Communication skills

Analytical thinking

Microsoft Office

Education

Bachelor's degree

Tools

SAP

BW

Business Objects

Job description

Our client is seeking a Customer Solutions Associate to join their team. As a Customer Solutions Associate, you will be part of the Customer Service and Supply Chain Support teams. The ideal candidate will demonstrate strong communication skills, analytical thinking, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Solutions Associate

Location: Solon, OH Office (On-site required Tuesday/Wednesday/Thursday, with eligibility for WFH on Monday and Friday)

Pay Range:29 W2

What's the Job?

• Serve as the primary point of contact and advocate for customers, ensuring their needs are met efficiently

• Identify and resolve demand capture failures within established Service Level Agreements (SLAs)

• Monitor open orders regularly, collaborating with cross-functional teams to resolve blocked orders and optimize logistical efficiency

• Communicate with customers regarding out-of-stock issues, delivery delays, and other order-related concerns

• Partner with billing teams to resolve billing issues and provide comprehensive order status updates to stakeholders

What's Needed?

• Undergraduate degree is strongly preferred

• 2-4 years of experience in supply chain, order management, or related fields

• Excellent written and verbal communication skills

• Strong analytical skills with the ability to interpret data effectively

• Proficiency in Microsoft Office applications; experience with SAP, BW, and Business Objects is a plus

What's in it for me?

• Opportunity to work in a dynamic and collaborative environment

• Engage in continuous process improvement initiatives

• Develop your skills in supply chain and customer service operations

• Work with a diverse and inclusive team committed to excellence

• Potential for career growth within a global organization

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.