Customer Solutions Associate

Adecco US, Inc.; Seattle (WA); Hybrid; USD 372,000 - 482,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid time off

Job summary

Adecco is recruiting a Customer Solutions Associate in Seattle, Hybrid, for a world-leading food and beverage company. You will handle calls, process orders, and maintain CRM records to ensure accurate order tracking and high customer satisfaction.

The role requires strong communication, analytical ability, and proficiency with Microsoft Office, SAP, and Salesforce. It offers onboarding support, career development resources, and a comprehensive benefits package.

Qualifications

• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Well-organized, methodical thinker with excellent decision-making skills.
• Strong and creative problem-solving skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Proficiency in SAP and Salesforce or similar CRM.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage incoming calls through our Genesys phone system.
• Receive and submit orders on behalf of customers.
• Facilitate customer credit requests.
• Maintain account settings, including updates within CRM and other applications.
• Track orders through transportation tools and collaborate with carrier support for escalations.
• Suggestively sell and inform customers about products or programs.
• Identify and resolve demand capture failures within SLA.
• Monitor open orders daily and adhere to tasks and cadence.
• Collaborate with customers or cross-functional partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency (payload, grouping/splitting).
• Contact customers for Out of Stock or Stock Allocation issues.
• Collaborate with Order Fulfillment to resolve delivery note issues.
• Contact customers with resolutions post-delivery note due to transportation or warehousing issues.

Skills

Communication skills

Analytical aptitude

Organized

Problem solving

Independent worker

Tools

Microsoft Office

Excel

Outlook

SAP

Salesforce

Job description

Adecco is assisting a local client recruiting for Customer Solutions Associate Hybrid opportunity. This is an excellent opportunity to join the world’s largest food and beverage company. If Customer Solutions Associate sounds like something you would be interested in, and you meet the qualifications listed below.

Responsibilities for Customer Solutions Associate include but are not limited to:

• Manage incoming calls through our Genesys phone system
• Receive and submit orders on behalf of customers
• Facilitate customer credit requests
• Maintain account settings, including updates within CRM and other applications
• Track orders through various transportation tools and at times collaborate with carrier customer support for escalations
• Suggestively sell and inform customers about new and existing products or programs
• Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
• Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
• Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA
• Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)
• Contact customer when required due to Out of Stock or Stock Allocation issues
• Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block)
• Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)

Returns and Refusals:

• Be principal customer contact for capturing, creating and registering all return requests
• Assess compliance of Return Requests according to Market Return Policy Conditions
• Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds
• Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value
• Coordinate destruction or donation of goods when physical return is not warranted
• Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing
• Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future

Candidates for Customer Solutions Associate must meet the following requirements to be considered:

• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Proficiency in SAP and Salesforce or similar CRM.
• Ability to work in a fast-paced environment and handle multiple priorities
• Ability to work independently with minimal supervision

What's in this Customer Solutions Associate position for you?

• Pay: $30.64/hr. - $30.64/hr. on W2
• Shift: Hybrid – 6:00 AM - 2:30 pmDedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Solutions Associate is being recruited by one of our Centralized Delivery Team and not your local Branch.

Pay Details:

$30.64 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.