Customer Service Team Lead — Coaching, Ops & Growth

Applied Control; Englewood (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Generous PTO

Job summary

Applied Control seeks a Customer Service Supervisor to lead the Centennial-based team and oversee the Pacific Northwest locations. You will drive daily execution, coach staff, ensure process adherence, and improve performance across sites.

The ideal candidate balances hands-on leadership with operational responsibilities, partners with Customer Service Management, and focuses on delivering exceptional service, efficiency, and accountability.

Qualifications

• Minimum 2 years of experience in customer service and/or order management within a B2B environment.
• Minimum 2 years of advanced ERP system experience.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving, prioritization, and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and develop the Customer Service team across Centennial and PNW locations, driving daily execution and performance.
• Manage daily workload, staffing, scheduling, and PTO planning to ensure adequate coverage.
• Reinforce standards, monitor metrics, and coordinate retraining to address performance gaps.
• Provide coaching and mentoring to team members and participate in recruitment and onboarding.
• Ensure clear communication of goals and risks, and promote a positive team culture.

Skills

Leadership

Communication

ERP systems

Excel

People management

Tools

IFS ERP

Job description

Applied Control seeks a Customer Service Supervisor to lead the Centennial-based team and oversee the Pacific Northwest locations. You will drive daily execution, coach staff, ensure process adherence, and improve performance across sites.

The ideal candidate balances hands-on leadership with operational responsibilities, partners with Customer Service Management, and focuses on delivering exceptional service, efficiency, and accountability.