Customer Service Team Lead

Stepan Oilfield Solutions; Northbrook (IL); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental, and Vision Insurance

401K with Match

Profit Sharing

Paid Time Off (PTO)

STD / LTD

HSA

Job summary

Stepan Company is seeking a Customer Services Team Lead to join our Northbrook, IL headquarters. You will lead the daily operations of the customer service team to meet service and financial goals, and drive process improvements, analytics and IT initiatives to enhance efficiency and customer satisfaction.

The role requires supervisory experience, a Bachelor’s degree, and preferred APICS certification, with some local travel.

Qualifications

• Bachelor's degree required.
• 3+ years applicable experience required, 6+ years preferred.
• At least 3 years of supervisory experience required.
• Chemical industry experience preferred.
• Occasional local travel required; domestic travel opportunities may arise based on business needs.

Responsibilities

• Lead daily operations of team to meet customer needs and service/financial goals.
• Develop and implement processes, analytics, and metrics to support future growth and reduce cost to serve.
• Develop, maintain, and communicate customer service processes and procedures for timely delivery of products and information to customers.
• Drive IT system implementations to support operations and improve efficiencies.

Skills

Supervisory experience

Team leadership

Customer service

Industry experience

Education

Bachelor's degree

APICS Certification

Job description

Customer Service Team Lead

Location: Northbrook, IL, US, 60062

Job Description

Stepan Company is hiring a Customer Services Team Lead to join our team at our Northbrook, IL headquarters location.

Responsibilities

• Service and Financial Management and Leadership: Provide leadership for the daily operations of team members to meet the needs of the customer while supporting department and company service and financial goals and objectives.
• Customer Service Strategy and Process Utilization, Analytics and Metrics: Develop and implement processes, analysis, and measurements to support future growth of the company, capture the customer experience, improve service and reduce cost to serve.
• Customer Service Processes and Procedures: Develop, maintain, and communicate processes and procedures to ensure the timely and efficient delivery of products and information to customers.
• Technology: Drive implementation of IT systems to support company operations, improve efficiencies, and meet customer expectations.

Qualifications

• 3+ years applicable experience required, 6+ years preferred
• At least 3 years of supervisory experience required
• Chemical Industry experience preferred
• APICS Certification preferred
• Occasional local travel required; optional domestic travel opportunities may arise based on business needs.

Education

• Bachelor's degree required

Pay Range

$77,300 - $115,460

Benefits

• Discretionary Bonus
• Medical, Dental, and Vision Insurance
• 401K with Match
• Profit Sharing
• Paid Time Off (PTO)
• Short-Term and Long-Term Disability (STD / LTD)
• Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Adoption Assistance
• Reactions – Recognition Program
• Employee Assistance Program (EAP)

Work Authorization

Applicants must be legally authorized to work in the United States at the time of hire. Employment visa sponsorship is not available for this position.

About the Company

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

Diversity and Inclusion

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.

Why Work At Stepan?

• Stable & Growing
• Collaborative Environment
• Make a Difference & Be Recognized
• Committed to Safety & Sustainability
• Value Driven Culture