Hybrid Customer Service Specialist | RFQ & Orders

ADP, Inc.; Reston (VA); Hybride; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

PTO + Holidays

Profit-sharing bonus

Life & Disability Insurance

Maternity and parental leave

Health insurance & FSA/DCA

401k with company match

Résumé du poste

Government Scientific Source in Reston, VA is seeking a Customer Service Representative to provide frontline support to customer accounts and inquiries. You will handle RFQs, process standard orders under $10,000, and assist the sales team while collaborating across departments.

The role requires strong communication skills, a high school diploma (Bachelor’s preferred), and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1–3 years’ experience in customer service.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle multiple priorities under time-critical constraints.
• Ability to work independently as well as part of a team.
• Proficiency with Outlook, Word and Excel.

Responsabilités

• Provide frontline customer support to general accounts and inquiries, aiming for one-call resolution.
• Process RFQs and standard orders under $10,000.
• Support the direct sales team and general 800# phone lines.
• Identify material cross-reference opportunities to meet delivery requirements.
• Determine product requirements and potential new sourcing or quotes based on customer requests.
• Collaborate with other teams to meet customer needs.
• Communicate pricing and product availability with suppliers.
• Provide quotes, order confirmations, shipment confirmations, and invoices.

Connaissances

Interpersonal & communication skills

Multitasking

Team collaboration

Written communication

Problem solving

Formation

High school diploma

Bachelor's degree in business or science-related field

Outils

Outlook

Word

Excel

Description du poste

Government Scientific Source in Reston, VA is seeking a Customer Service Representative to provide frontline support to customer accounts and inquiries. You will handle RFQs, process standard orders under $10,000, and assist the sales team while collaborating across departments.

The role requires strong communication skills, a high school diploma (Bachelor’s preferred), and the ability to multitask in a fast-paced environment.