Remote Customer Service & Orders Specialist

Ferguson Enterprises, Inc.; Newport News (VA); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k)

Mental health coverage

Parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC is hiring a Customer Service Representative to join our team in Newport News, VA, with remote or hybrid options across the United States. The role emphasizes learning, problem solving, and delivering outstanding customer support to internal and external customers using Salesforce and website tools.

Ideal candidates have 1–2 years of experience with order placement, strong communication, and the ability to manage priorities.

Qualifications

• 1-2 years of Trilogie experience and manual order placement
• Understanding of Ferguson blended products
• Must possess strong communication skills, including the ability to read, write, comprehend, and compose professional emails
• Able to manage time, priorities, and workload both independently and with supervision
• Demonstrate reliability, punctuality, and consistency
• Exhibit a high level of integrity and professionalism in all interactions
• Skilled in digital literacy including Microsoft Office, Salesforce experience a plus

Responsibilities

• Effectively utilize Customer Relationship Management through Salesforce CRM and via phone
• Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions
• Identify and elevate priority issues to appropriate channels
• Placing orders via inbound phone calls
• Provide website support including troubleshooting issues and administer guidance on website features
• Provide both pre- and post-order support for our Ferguson.com customers

Skills

Trilogie experience

Sales experience

Strong communication

Digital literacy

Tools

Salesforce

Microsoft Office

Job description

Ferguson Enterprises, LLC is hiring a Customer Service Representative to join our team in Newport News, VA, with remote or hybrid options across the United States. The role emphasizes learning, problem solving, and delivering outstanding customer support to internal and external customers using Salesforce and website tools.

Ideal candidates have 1–2 years of experience with order placement, strong communication, and the ability to manage priorities.