Hybrid Customer Service Specialist - Construction Materials

CampusPoint; Bothell (WA); Hybrid; USD 36,000 - 39,000; Full time

Job summary

CampusPoint is seeking a Customer Service Representative in Bothell to join a dedicated team serving construction-related customers. The role handles high-volume calls, processes orders using Command Alkon and JWS dispatch systems, and supports sales with timely quotes.

Initial on-site training leads to a hybrid schedule with two remote days (Mondays and Fridays) and in-office Tuesdays through Thursdays. Compensation ranges from $26 to $28 per hour, with standard business hours.

Qualifications

• Previous customer-service experience (call center, retail, restaurant or administrative roles).
• Strong written and verbal communication skills.
• Comfortable with high call volumes and confident on the phone.
• Basic math skills and familiarity with ten-key by touch.

Responsibilities

• Handle high-volume customer inquiries via phone with tailored recommendations and solutions.
• Process orders using industry software (Command Alkon, JWS dispatch) with training provided.
• Assist with quotes and respond to customer questions professionally and accurately.
• Collaborate with sales, QA, and team members to ensure order accuracy and timeliness.
• Provide top-notch customer service and build strong client relationships.
• Perform other duties as assigned.

Skills

Communication

Team player

Phone etiquette

Multitasking

Numeracy

Tools

Command Alkon

JWS dispatch systems

Job description

CampusPoint is seeking a Customer Service Representative in Bothell to join a dedicated team serving construction-related customers. The role handles high-volume calls, processes orders using Command Alkon and JWS dispatch systems, and supports sales with timely quotes.

Initial on-site training leads to a hybrid schedule with two remote days (Mondays and Fridays) and in-office Tuesdays through Thursdays. Compensation ranges from $26 to $28 per hour, with standard business hours.