Hybrid B2B Customer Solutions Specialist

Univar Solutions USA Inc; Bellevue (WA); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Annual bonus

Job summary

ChemPoint in Bellevue, WA is seeking a Customer Solutions Representative to ensure on-time order delivery and provide consultative service to customers, suppliers, and service providers. You will process orders, use a CRM system, and collaborate with Sales to address inquiries.

The role requires a Bachelor’s degree or equivalent work experience, B2B experience preferred, and strong MS Office skills. Enjoy a hybrid work model with competitive pay and a comprehensive benefits package.

Qualifications

• Bachelor's degree from fully accredited four-year institution or equivalent work experience.
• Experience in B2B service organization or 1 year in equivalent job(s) preferred.
• Proficient with MS Office Suite.
• Demonstrates sound judgment and creative problem solving.
• Open to taking moderate risks with a competitive spirit.
• Commitment to accuracy and accountability in job performance.
• Receptive to constructive feedback from peers and mentors.
• Strong work ethic and team-oriented mindset.
• Excellent verbal and written communication skills across multiple channels.
• Ability to work independently and in teams to complete a tactical workload.
• Versatility and adaptability when interacting with customers, suppliers and outsourced relationships.

Responsibilities

• Screens all incoming purchase orders and customer requests for effective action and workload management.
• Places orders into CRM system and updates orders as requested.
• Follows and implements special instructions for various accounts.
• Maintains accurate notation on all service incidents.
• Takes incoming calls to respond to customer inquiries and build confidence.
• Collaborates with Sales to address customer concerns and set expectations.
• Works with 3rd party logistics providers to manage outbound orders.
• Maintains high customer fulfillment service levels.
• Participates in training and provides peer coaching feedback.
• Focuses on meeting individual and team objectives and deadlines.

Skills

MS Office

Communication skills

Teamwork

Problem solving

Attention to detail

Adaptability

Independent work

B2B experience

Education

Bachelor's degree

Tools

CRM system

Job description

ChemPoint in Bellevue, WA is seeking a Customer Solutions Representative to ensure on-time order delivery and provide consultative service to customers, suppliers, and service providers. You will process orders, use a CRM system, and collaborate with Sales to address inquiries.

The role requires a Bachelor’s degree or equivalent work experience, B2B experience preferred, and strong MS Office skills. Enjoy a hybrid work model with competitive pay and a comprehensive benefits package.