Customer Success Specialist — Hybrid

Cornerstone Building Brands; Auburn (WA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision benefits (日

401k

PTO

Job summary

Cornerstone Building Brands in Auburn, WA is seeking a Customer Success Representative for a hybrid role requiring 2 days in the office weekly. You will support direct customers, manage accounts, communicate pricing and product updates, and resolve order issues from receipt to delivery and warranty.

Collaborative cross-functional work and ongoing training are part of the role. The US base salary range for this full-time position is $20-22/hour plus benefits starting day 1, 401k and PTO.

Qualifications

• High School Diploma or equivalent required; bachelor's degree is a plus.
• 1-2 years of direct customer/consumer support experience.
• Understanding of building products industry preferred.
• Proficient in telecom software and Microsoft Office (Word, Excel, PowerPoint) and CRM.

Responsibilities

• Provide direct customer and consumer support from order receipt through delivery, invoicing and warranty.
• Manage customer accounts and inform leadership of pertinent activities.
• Provide accurate pricing, market updates, product changes, and portal usage guidance.
• Resolve order-related issues including quality, delivery, pricing and billing.
• Offer product technical information and connect customers to divisional personnel as needed.
• Collaborate with sales and operations to ensure premier customer experience.
• Assist with CSR training, onboarding, and sessions on configurators or portals.
• Contribute to process improvements and optimization of workflows.

Skills

Customer service

Account management

Communication

Education

High School Diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM

Microsoft Office (Word, Excel, PowerPoint)

Telecom software

Job description

Cornerstone Building Brands in Auburn, WA is seeking a Customer Success Representative for a hybrid role requiring 2 days in the office weekly. You will support direct customers, manage accounts, communicate pricing and product updates, and resolve order issues from receipt to delivery and warranty.

Collaborative cross-functional work and ongoing training are part of the role. The US base salary range for this full-time position is $20-22/hour plus benefits starting day 1, 401k and PTO.