Customer Service Representative

CampusPoint; Bothell (WA); Hybrid; USD 36,000 - 39,000; Full time

Job summary

CampusPoint is seeking a Customer Service Representative in Bothell to join a dedicated team serving construction-related customers. The role handles high-volume calls, processes orders using Command Alkon and JWS dispatch systems, and supports sales with timely quotes.

Initial on-site training leads to a hybrid schedule with two remote days (Mondays and Fridays) and in-office Tuesdays through Thursdays. Compensation ranges from $26 to $28 per hour, with standard business hours.

Qualifications

• Previous customer-service experience (call center, retail, restaurant or administrative roles).
• Strong written and verbal communication skills.
• Comfortable with high call volumes and confident on the phone.
• Basic math skills and familiarity with ten-key by touch.

Responsibilities

• Handle high-volume customer inquiries via phone with tailored recommendations and solutions.
• Process orders using industry software (Command Alkon, JWS dispatch) with training provided.
• Assist with quotes and respond to customer questions professionally and accurately.
• Collaborate with sales, QA, and team members to ensure order accuracy and timeliness.
• Provide top-notch customer service and build strong client relationships.
• Perform other duties as assigned.

Skills

Communication

Team player

Phone etiquette

Multitasking

Numeracy

Tools

Command Alkon

JWS dispatch systems

Job description

Are you customer-focused and energetic, and do you thrive in a fast-paced environment? Join a leading supplier of construction materials in North America as a Customer Service Representative. This role will be in their Bothell location, and you’ll join a tight-knit customer service team that is passionate about what they do and their company. They are dedicated to creating sustainable value with industry-leading products and solutions to satisfy their customers' construction needs worldwide.

Compensation: $26-$28/hr

Availability: Monday to Friday, 7:30 AM to 4 PM. Initially, training will be conducted on-site. After training, the role will transition to a hybrid model with 2 days working remotely on Mondays and Fridays, and in-office from Tuesday to Thursday.

RESPONSIBILITIES

• Handle high-volume customer inquiries via phone, providing tailored recommendations and solutions.
• Accurately process orders using industry software (we will train you!) like Command Alkon and JWS dispatch systems.
• Help process and deliver competitive quotes and address customer questions with professionalism and expertise.
• Collaborate with sales, quality assurance, and other team members to ensure order accuracy and timeliness.
• Provide top-notch customer service, resolving concerns and building strong client relationships.
• Other duties as assigned

QUALIFICATIONS

• Previous customer-service experience (customer service, call center, retail, restaurant, or administrative roles).
• Construction background or interest is a plus, but we can train anyone!
• Strong written and verbal communication skills.
• Comfortable with high call volumes and confident on the phone.
• Basic math skills and familiarity with ten-key by touch.
• Proven ability to multi-task and maintain composure in a fast-paced environment
• Proactive, positive, energetic, and a team player

CampusPoint is an Equal Opportunity Employer.

All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.