Hybrid Customer Service Specialist - Bilingual

Aon; Town Center (TX); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Smart Working

Job summary

Aon is seeking a Customer Service Specialist for its The Woodlands, TX hybrid office. In this role you will provide top-notch inbound customer service, initiate benefits, manage cancellations, and document interactions.

The position emphasizes clear communication, problem solving, and responsiveness to client needs. The ideal candidate has a college degree or equivalent experience, with bilingual (Spanish/English) abilities considered a plus, and a commitment to excellent service across the debt

Qualifications

• College degree or equivalent work experience required.
• Bilingual (Spanish/English) preferred.
• Experience handling inbound calls and resolving questions/complaints.

Responsibilities

• Provide excellent customer service for inbound calls and handle client inquiries according to parameters.
• Initiate benefits and process benefit-related transactions; process cancellation requests.
• Identify and respond to customer needs with solutions or alternatives.
• Engage in active listening and clarify information to defuse situations as needed.
• Document inquiries and actions taken to resolve issues clearly.

Skills

Customer service

Inbound calls

Bilingual

Communication

Education

College degree

Job description

Aon is seeking a Customer Service Specialist for its The Woodlands, TX hybrid office. In this role you will provide top-notch inbound customer service, initiate benefits, manage cancellations, and document interactions.

The position emphasizes clear communication, problem solving, and responsiveness to client needs. The ideal candidate has a college degree or equivalent experience, with bilingual (Spanish/English) abilities considered a plus, and a commitment to excellent service across the debt