Hybrid Customer Service Specialist I: Debt Solutions

AON; The Woodlands (TX); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Paid holidays and PTO

Job summary

Aon is seeking a Customer Service Specialist in The Woodlands, TX, offering a hybrid work arrangement. The role centers on delivering excellent service for inbound calls and guiding customers through claims, benefit processing, and cancellation requests.

Strong communication and active listening are essential to provide clear, effective solutions. The position supports a debt cancellation program for the U.S.

Qualifications

• Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
• Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
• Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Responsibilities

• Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
• Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
• Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Skills

Customer service

Inbound calls

Problem solving

Active listening

Documentation

Communication

Education

College degree or equivalent work experience

Job description

Aon is seeking a Customer Service Specialist in The Woodlands, TX, offering a hybrid work arrangement. The role centers on delivering excellent service for inbound calls and guiding customers through claims, benefit processing, and cancellation requests.

Strong communication and active listening are essential to provide clear, effective solutions. The position supports a debt cancellation program for the U.S.