Hybrid Customer Service Specialist — Debt Solutions

Aon; The Woodlands (TX); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Paid time off

Holidays and vacation

Disability and life insurance

Job summary

Aon Is Looking For A Customer Service Specialist in The Woodlands, TX. This hybrid role, within Aon Integramark, supports the debt cancellation program for the U.S.

lending industry and focuses on delivering responsive, client-centric service to help empower results. You will handle inbound calls, initiate benefits, process related transactions, address questions and complaints, and document interactions clearly.

Qualifications

• College degree or equivalent work experience required.
• Strong customer service and communication skills.
• Ability to handle inbound calls and resolve issues.
• Document inquiries and actions taken clearly.

Responsibilities

• Provide excellent customer service for inbound calls and client parameters.
• Initiate benefits (claims) and process related transactions.
• Respond to questions and handle cancellations as needed.
• Engage in active listening and clarify information with customers.
• Document customer inquiries and actions taken to resolve issues.

Skills

Customer service

Inbound calls

Active listening

Problem solving

Documentation

Education

College degree or equivalent work experience

Job description

Aon Is Looking For A Customer Service Specialist in The Woodlands, TX. This hybrid role, within Aon Integramark, supports the debt cancellation program for the U.S.

lending industry and focuses on delivering responsive, client-centric service to help empower results. You will handle inbound calls, initiate benefits, process related transactions, address questions and complaints, and document interactions clearly.