Hybrid Customer Service Specialist - Debt Solutions

Aon plc; Georgia; Hybrid; USD 40,000 - 45,000; Full time

Job summary

Aon plc is seeking a Customer Service Specialist for a hybrid role in Alpharetta, GA or The Woodlands, TX. You will provide excellent inbound customer service, initiate benefits and process related transactions, and resolve issues with effective communication.

The position emphasizes active listening, documenting inquiries, and offering solutions. Spanish-English bilingual skills are highly preferred; college degree or equivalent experience is required.

Qualifications

• College degree or equivalent work experience required.
• Bilingual Spanish-English is highly preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Provide excellent customer service for inbound calls based on client parameters.
• Initiate benefits (claims) and process related transactions; handle cancellation requests.
• Identify and respond to customers with solutions or alternatives.
• Engage in active listening, confirm information, and defuse situations as needed.
• Document inquiries and actions taken to resolve issues clearly.

Skills

Customer service

Inbound calls

Active listening

Bilingual Spanish-English

Education

College degree or equivalent

Job description

Aon plc is seeking a Customer Service Specialist for a hybrid role in Alpharetta, GA or The Woodlands, TX. You will provide excellent inbound customer service, initiate benefits and process related transactions, and resolve issues with effective communication.

The position emphasizes active listening, documenting inquiries, and offering solutions. Spanish-English bilingual skills are highly preferred; college degree or equivalent experience is required.