Hybrid Customer Service Specialist (Bilingual)

Regional Finance; Plano (TX); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Regional Finance in Plano, TX is seeking a Customer Service Representative to assist external customers and colleagues, resolve inquiries, and guide customers through resolution using multiple servicing applications. The role requires strong communication, bilingual Spanish and English, organization, and the ability to manage deadlines in a fast-paced environment.

Hybrid schedule 3 days in-office, 2 remote.

Qualifications

• High School Diploma or equivalent.
• Pass drug, criminal and credit background checks.
• Proficient in Microsoft Office and data entry.
• Bilingual in Spanish and English.
• Experience in customer service preferred.

Responsibilities

• Provide exceptional support for external customers and Regional employees.
• Build and establish a positive, trusting relationship with clients to ensure continued patronage.
• Maintain up-to-date knowledge of company products and services to respond to inquiries.
• Serve as a point of contact for customer inquiries and complaints.
• Explain additional services and products to customers as needed.
• Resolve disputes and/or complaints and escalate when necessary.

Skills

Bi-lingual in Spanish and English

Excellent communication

Organized / detail-oriented

Customer service mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office

Servicing applications

Job description

Regional Finance in Plano, TX is seeking a Customer Service Representative to assist external customers and colleagues, resolve inquiries, and guide customers through resolution using multiple servicing applications. The role requires strong communication, bilingual Spanish and English, organization, and the ability to manage deadlines in a fast-paced environment.

Hybrid schedule 3 days in-office, 2 remote.