Hybrid Customer Support Specialist - Finance

Regional Management Corp; Plano (TX); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Regional Management Corp is hiring a Hybrid Customer Service Representative in Plano, TX. You will assist external customers and regional staff, resolving inquiries, processing requests, and guiding customers through resolutions.

Ideal candidates are bilingual in Spanish and English, have strong communication, and can thrive in a fast-paced environment. This full-time role offers a hybrid schedule with in-office 3 days and remote 2 days weekly.

Qualifications

• High School Diploma or equivalent.
• Must pass drug screening, criminal and credit background checks.
• Proficient in Microsoft Office.
• Prior customer service experience.
• Outgoing, enthusiastic with excellent communication skills (oral and written).
• Enjoys working in a fast paced and changing environment.
• Highly organized.
• Has the ability to multi-task.
• Has the ability to manage to deadlines.
• Data entry proficiency.
• Bi-lingual in Spanish and English.

Responsibilities

• Provide exceptional support for external customers and Regional employees.
• Build trustful relationships with clients to encourage continued patronage.
• Maintain knowledge of company products and services to respond to inquiries.
• Serve as primary contact for customer inquiries and escalate when needed.
• Handle inbound interactions via phone, email, and other channels.
• Explain additional services and products as needed.
• Resolve disputes and complaints promptly and professionally.
• Record customer interactions and follow up as required.

Skills

Bilingual Spanish & English

Microsoft Office

Data entry

Communication (oral & written)

Multitasking

Deadline-driven

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Regional Management Corp is hiring a Hybrid Customer Service Representative in Plano, TX. You will assist external customers and regional staff, resolving inquiries, processing requests, and guiding customers through resolutions.

Ideal candidates are bilingual in Spanish and English, have strong communication, and can thrive in a fast-paced environment. This full-time role offers a hybrid schedule with in-office 3 days and remote 2 days weekly.