Hybrid Customer Service Rep: Member Support Specialist

Renaissance Life & Health Insurance Company of America; Indianapolis (IN); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Renaissance Life & Health Insurance Company of America in Indianapolis, IN is seeking a Customer Service Representative to be the first point of contact for members, groups, providers, and partners.

You will help customers understand benefits, answer questions, resolve concerns, and provide a positive experience across phone, email, chat, and written correspondence. The role requires strong communication skills and a willingness to work in a hybrid schedule.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications.
• Detail-oriented with accuracy and quality.
• Comfortable with phone, email, and chat channels.
• Prior call center experience is a plus.
• Life and Health Insurance License or ability to obtain one preferred.

Responsibilities

• Respond to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Research and resolve questions using multiple systems and information resources.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation, messages, and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as business needs evolve.

Skills

Customer service

Communication skills

Multichannel communication

Adaptability

Education

High school diploma or equivalent

Job description

Renaissance Life & Health Insurance Company of America in Indianapolis, IN is seeking a Customer Service Representative to be the first point of contact for members, groups, providers, and partners.

You will help customers understand benefits, answer questions, resolve concerns, and provide a positive experience across phone, email, chat, and written correspondence. The role requires strong communication skills and a willingness to work in a hybrid schedule.