Hybrid Customer Service Rep — Benefits & Insurance

Renaissance Life & Health Ins Co of Am; Indianapolis (IN); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Renaissance Life & Health Insurance Company of America, based in Indianapolis, is seeking a Customer Service Representative to be the primary contact for members, groups, providers, and partners. You will help customers understand benefits, answer questions, resolve concerns, and ensure a positive experience with every interaction on a hybrid schedule for those located in the Indianapolis area.

The role requires strong communication, organization, and the ability to navigate multiple systems.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications.
• Life and Health Insurance License or ability to obtain one preferred.

Responsibilities

• Respond to inquiries via phone, email, web chat, voicemail, and mail.
• Research and resolve questions using multiple systems.
• Explain coverage details and benefits clearly.
• Provide professional, courteous service while meeting quality standards.
• Process and manage customer-related documentation and communications.
• Collaborate with team to ensure a seamless customer experience.
• Support additional customer service activities as needs evolve.

Skills

Customer service experience

Communication skills

Organization skills

Education

High school diploma or equivalent

Job description

Renaissance Life & Health Insurance Company of America, based in Indianapolis, is seeking a Customer Service Representative to be the primary contact for members, groups, providers, and partners. You will help customers understand benefits, answer questions, resolve concerns, and ensure a positive experience with every interaction on a hybrid schedule for those located in the Indianapolis area.

The role requires strong communication, organization, and the ability to navigate multiple systems.