Customer Service Representative

Renaissance Life & Health Ins Co of Am; Indianapolis (IN); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Renaissance Life & Health Insurance Company of America, based in Indianapolis, is seeking a Customer Service Representative to be the primary contact for members, groups, providers, and partners. You will help customers understand benefits, answer questions, resolve concerns, and ensure a positive experience with every interaction on a hybrid schedule for those located in the Indianapolis area.

The role requires strong communication, organization, and the ability to navigate multiple systems.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications.
• Life and Health Insurance License or ability to obtain one preferred.

Responsibilities

• Respond to inquiries via phone, email, web chat, voicemail, and mail.
• Research and resolve questions using multiple systems.
• Explain coverage details and benefits clearly.
• Provide professional, courteous service while meeting quality standards.
• Process and manage customer-related documentation and communications.
• Collaborate with team to ensure a seamless customer experience.
• Support additional customer service activities as needs evolve.

Skills

Customer service experience

Communication skills

Organization skills

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Representative

Number of Positions: 10

Location: Indianapolis, IN

Location Specifics: Hybrid Position

Job Summary

Renaissance is looking for a Customer Service Representative to join our growing team. In this role, you'll be the trusted first point of contact for members, groups, providers, and partners. You'll help customers understand their benefits, answer questions, resolve concerns, and provide a positive experience with every interaction. If you are passionate about customer service, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you. Candidates located within the Indianapolis area will be working off a hybrid schedule.

What You'll Do

• Serve as a resource for customers by responding to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Research and resolve questions using multiple systems and information resources.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation, messages, and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as business needs evolve.

Minimum Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications simultaneously.
• Detail-oriented with a commitment to accuracy and quality.
• Comfortable working across various communication channels, including phone, email, and chat.
• Prior call center experience is a plus.
• Life and Health Insurance License or the ability to obtain one is preferred.

Pay Rate

$18/hour

Equal Employment Opportunity

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Benefits

Renaissance Life & Health Insurance Company of America and its sister company Renaissance Life & Health Insurance Company of New York, offer supplemental health and ancillary benefits for employer groups and individuals nationwide. RenSecureHealth, a modern supplemental health offering, as well as dental, vision, life and disability insurance comprise the core line of the company’s ancillary benefits solutions.

Company Overview

With headquarters in Indianapolis, Indiana, Renaissance is focused on providing its members and partners with outstanding products and services. Visit www.renaissancebenefits.com and find us on Facebook, LinkedIn and Twitter.