Customer Service Representative

Renaissance Life; Indianapolis (IN); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Renaissance Life is hiring a Customer Service Representative in Indianapolis. You will be the trusted first contact for members, groups, providers, and partners, helping them understand benefits, answering questions, and resolving concerns with professionalism.

The role operates on a hybrid schedule for local candidates, and you will use multiple systems to research and respond to inquiries. Prior call center experience is a plus.

Qualifications

• Minimum one year of experience in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Comfortable navigating multiple computer applications and channels (phone, email, chat).

Responsibilities

• Serve as the first point of contact for members, groups, providers, and partners.
• Respond to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Explain coverage details and benefit information clearly and accurately.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Title:Customer Service RepresentativeNumber of Positions:10Location:Indianapolis, INLocation Specifics:Hybrid PositionJob Summary:Renaissance is looking for a Customer Service Representative to join our growing team.In this role, you'll be the trusted first point of contact for members, groups, providers, and partners. You'll help customers understand their benefits, answer questions, resolve concerns, and provide a positive experience with every interaction. If you are passionate about customer service, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you.Candidates located within the Indianapolis area will be working off a hybrid schedule.What You'll DoServe as a resource for customers by responding to inquiries via phone, email, web chat, voicemail, and written correspondence.Research and resolve questions using multiple systems and information resources.Explain coverage details and benefit information clearly and accurately.Provide professional, courteous, and timely service while meeting quality standards.Process and manage customer-related documentation, messages, and communications.Collaborate with team members to ensure a seamless customer experience.Support additional customer service activities as business needs evolve.Minimum Requirements:High school diploma or equivalent.At least one year of experience in a customer service environment.Strong communication, interpersonal, and organizational skills.Ability to navigate multiple computer applications simultaneously.Detail-oriented with a commitment to accuracy and quality.Comfortable working across various communication channels, including phone, email, and chat.Prior call center experience is a plus.Life and Health Insurance License or the ability to obtain one is preferred.Pay Rate: $18/hourThe company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.