Hybrid Customer Service Pro – Benefits & Support

Renaissance Life; Indianapolis (IN); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Renaissance Life is hiring a Customer Service Representative in Indianapolis. You will be the trusted first contact for members, groups, providers, and partners, helping them understand benefits, answering questions, and resolving concerns with professionalism.

The role operates on a hybrid schedule for local candidates, and you will use multiple systems to research and respond to inquiries. Prior call center experience is a plus.

Qualifications

• Minimum one year of experience in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Comfortable navigating multiple computer applications and channels (phone, email, chat).

Responsibilities

• Serve as the first point of contact for members, groups, providers, and partners.
• Respond to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Explain coverage details and benefit information clearly and accurately.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Renaissance Life is hiring a Customer Service Representative in Indianapolis. You will be the trusted first contact for members, groups, providers, and partners, helping them understand benefits, answering questions, and resolving concerns with professionalism.

The role operates on a hybrid schedule for local candidates, and you will use multiple systems to research and respond to inquiries. Prior call center experience is a plus.