Customer Service Representative

Renaissance Life & Health Insurance Company of America; Indianapolis (IN); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Renaissance Life & Health Insurance Company of America in Indianapolis, IN is seeking a Customer Service Representative to be the first point of contact for members, groups, providers, and partners.

You will help customers understand benefits, answer questions, resolve concerns, and provide a positive experience across phone, email, chat, and written correspondence. The role requires strong communication skills and a willingness to work in a hybrid schedule.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications.
• Detail-oriented with accuracy and quality.
• Comfortable with phone, email, and chat channels.
• Prior call center experience is a plus.
• Life and Health Insurance License or ability to obtain one preferred.

Responsibilities

• Respond to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Research and resolve questions using multiple systems and information resources.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation, messages, and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as business needs evolve.

Skills

Customer service

Communication skills

Multichannel communication

Adaptability

Education

High school diploma or equivalent

Job description

Job Title:

Customer Service Representative

Number of Positions:

10

Location:

Indianapolis, IN

Location Specifics:

Hybrid Position

Job Summary:

Renaissance is looking for a Customer Service Representative to join our growing team.

In this role, you’ll be the trusted first point of contact for members, groups, providers, and partners. You’ll help customers understand their benefits, answer questions, resolve concerns, and provide a positive experience with every interaction. If you are passionate about customer service, thrive in a fast-paced environment, and enjoy helping others, we’d love to hear from you.

Candidates located within the Indianapolis area will be working off a hybrid schedule.

What You’ll Do

• Serve as a resource for customers by responding to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Research and resolve questions using multiple systems and information resources.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation, messages, and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as business needs evolve.

Minimum Requirements:

• High school diploma or equivalent.
• At least one year of experience in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications simultaneously.
• Detail-oriented with a commitment to accuracy and quality.
• Comfortable working across various communication channels, including phone, email, and chat.
• Prior call center experience is a plus.
• Life and Health Insurance License or the ability to obtain one is preferred.

Pay Rate: $18/hour

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.