Hybrid Customer Service Rep Bilingual (Spanish/English)

Mt. Diablo Resource Recovery; Rio Vista (CA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Hybrid-Remote work schedule

Paid time off

Top-tier medical/dental/vision

401k with company match

Profit sharing

EAP

Life insurance

Pet insurance

Job summary

Mt. Diablo Resource Recovery seeks a Customer Service Representative 1 to act as a liaison between customers and the company. You will assist residential accounts with billing, inquiries, complaints, and requests from our Concord area offices and remote locations.

The role requires strong communication, MS Office skills, and the ability to multitask within a team. We offer a hybrid-remote schedule and a competitive benefits package to support your sustainability-focused career.

Qualifications

• Must have High School diploma or GED.

Responsibilities

• Answer customer inquiries in person, by phone, or email.
• Assist with routine account requests: bills, payments, and service changes.
• Maintain customer account information accurately.
• Balance cash drawer and process payments.
• Place and track work orders; update systems accordingly.
• Collaborate with team and supervisors to improve service quality.

Skills

Excellent communication

Time management

Organization

Multitasking

Bilingual Spanish/English preferred

Customer-focused

Education

High School diploma or GED

Tools

MS Office Suite

Excel

Job description

Mt. Diablo Resource Recovery seeks a Customer Service Representative 1 to act as a liaison between customers and the company. You will assist residential accounts with billing, inquiries, complaints, and requests from our Concord area offices and remote locations.

The role requires strong communication, MS Office skills, and the ability to multitask within a team. We offer a hybrid-remote schedule and a competitive benefits package to support your sustainability-focused career.