Hybrid Remote Bilingual Customer Support

Saludos Hispanos; Dublin (OH); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Renascent Protection Solutions is seeking a Customer Service Representative to deliver professional service to contract holders. You will answer inquiries via phone and email, document interactions, and collaborate with Claims Payment and Contract Administration to resolve issues.

The role requires 1–2 years of related experience, strong communication skills, and the ability to work in a bilingual environment. This is a full-time, hybrid remote position based in Dublin, OH.

Qualifications

• One to two years related experience or equivalent.
• Ability to understand and follow written and verbal instructions.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand Spanish and the primary language(s) used in the workplace.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Responsibilities

• Provide excellent customer service to contract holders, ensuring professional and efficient service.
• Answers contract holder inquiries via phone and/or email.
• Makes clear detailed notes into system concerning contract holder inquiries.
• Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder.
• Explain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/or explain address requests; processes requests; for reprints of confirmation letters.
• Provide timely resolution of customer complaints, concerns, and inquiries.
• Builds effective relationships and trust with customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.

Skills

Spanish language

Customer service

Job description

Renascent Protection Solutions is seeking a Customer Service Representative to deliver professional service to contract holders. You will answer inquiries via phone and email, document interactions, and collaborate with Claims Payment and Contract Administration to resolve issues.

The role requires 1–2 years of related experience, strong communication skills, and the ability to work in a bilingual environment. This is a full-time, hybrid remote position based in Dublin, OH.