Bilingual Billing and Customer Support Specialist (Hybrid)

Regional Water Authority; New Haven (CT); Hybrid; USD 36,000 - 48,000; Full time

Job summary

South-Central Connecticut Regional Water Authority (RWA) seeks a front-line Customer Service Representative to handle billing inquiries, account maintenance, and service coordination. You will work with internal teams to resolve issues promptly and professionally.

The role requires bilingual English/Spanish, strong communication, and empathy. You will process address changes, payment arrangements, and assist customers with rates and programs, with hybrid work options based on business needs.

Qualifications

• Bilingual in English and Spanish; strong customer service.
• Experience with billing systems.
• HS Diploma or equivalent.

Responsibilities

• Respond to inquiries via phone, email, and other channels.
• Investigate billing discrepancies and account issues.
• Process account updates including address changes, service transfers, and payment arrangements.
• Coordinate with field staff to initiate and follow up on service orders.
• Provide information on rates, assistance programs, and services.
• Handle escalated customer issues with professionalism and empathy.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Problem solving

Empathy

multitasking

Education

HS Diploma or equivalent

Tools

Billing software

Job description

South-Central Connecticut Regional Water Authority (RWA) seeks a front-line Customer Service Representative to handle billing inquiries, account maintenance, and service coordination. You will work with internal teams to resolve issues promptly and professionally.

The role requires bilingual English/Spanish, strong communication, and empathy. You will process address changes, payment arrangements, and assist customers with rates and programs, with hybrid work options based on business needs.